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Bid4mycar Help Center |
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| Bid4mycar Help Center « Home |
| 1. |
Registration, Upgrading and Logging with Bid4mycar. |
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How do I register & upgrade an account? |
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It's simple. Just go to the registration page, fill out the form, and submit it. You'll receive a e-mail to activate your account, you will then have unlimited access to Bid4mycar. |
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Problem logg ing or forgetten password? |
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Send an email to support@bid4mycar.co.uk and you will receive a new activation email or u receives a new password for login to bid4mycar. |
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Why do you have to e-mail me activation link? |
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We send you an account activation email; so that we know that you can receive e-mail at the address you provide to us. It's our way of authenticating your registration. By doing this, we avoid problems of incorrect e-mail addresses by people registering.. |
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Do I have to give you my personal details? |
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Yes. We do require your personal details from you, and they must all be correct. If you do not provide valid details we may immediately suspend your account for lack of contact information which can lead to problems in the future when contact with you needs to be made. |
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What does the green and blue user icon that shows beside my username mean? |
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The green icon depicts an individual user, while the blue icon depicts a company or trade user. |
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How do you assure the privacy of my information? |
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We value our own privacy and yours, and do not abuse your information. Specifically: |
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- We disclose your information to other Bid4mycar users only
- We will not sell or give your name to other organizations for them to contact you
- We will disclose your contact information to other users who have a reason to contact you
- We will use your contact information to send you bills, notifications you request, newsletters, and occasional announcements
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What are the different types of users? |
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Bronze. These are users with between 500 -999 points.
Silver. These are users with between 1000 – 1499 points.
Platinum. These are users with over 1500 points. |
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Do I need to give you a credit card when I register? |
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Registration is FREE. |
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I've been told I need to validate my account? |
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On the email you receive when you register there is a link you must click on that tells us you received the email ok. If you haven't done this yet then do it now. |
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Is it free to join Bid4mycar? |
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Joining Bid4mycar is completely free, just sign up with our form here. You can be bidding within a few seconds. |
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Why is my username locked out? |
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Your account has been placed on hold. The most common reason for this is users found to have not read our terms and conditions subsequently break them,and are placed on hold without notice and in many cases have all current auctions removed immediately. Please make sure you read our posting rules before contacting us. |
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| 2. |
Selling and Starting Auctions & Bid Stores |
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Can I Really List for Free? |
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Yes a listing fee is applicable to every listed car.Listing fee is collected through pay pal or debit or credit card before the car goes live on the site. |
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How do I Start an Auction? |
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Simply click on the car you want to bid from the listed car section and place a bid price which should not be less than the current bid price for the car you are bidding. The site will inform you on the net bid amount using a bid increment value that has been set by Bid4mycar.co.uk |
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Can I change my Auction Price or Quantity? |
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Click on "modify/delete" on the individual auction page for the auction you wish to change. Enter your details; some things cannot be changed once a bid has been placed. |
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What is a Bid Increment? |
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The bid increment is automatically set by the site and it is the amount that is added to the current bid t set the next bid value. |
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How do I Contact the Buyer? |
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You will be automatically sent the buyer’s full contact details by email when your auction reaches its end. However if the buyer wishes to include his or her contact details in the listing then you can contact the seller through this means |
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Can I Change My Auction Description or Category? |
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Click on "modify/delete" on the individual auction page for the auction you wish to change. Enter your details, some things cannot be changed once a bid has been placed. |
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How Can I Check On My Account? |
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You can check on your account by logging into the member’s area and clicking on the My Account, here you will see your live account details. |
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What is a Reserve Price? |
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The reserve price of an auction is the minimum price that the seller of the item is willing to sell the item for. This price should be above the minimum bid price. The auction will begin at the minimum bid price and once the bidding reaches the reserve price then the seller is obliged to sell the item placed for sale. |
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What if the Reserve Price isn't Met? |
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If an auction ends and the reserve price has not been met, both the seller and the high bidder are released from any further obligation to complete the transaction. The buyer must know that if they did not meet the reserve price, then as stated, the seller will not be willing to sell the item. |
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How can I add a Photo to my Auction? |
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When you list a car, before it goes live you will be taken to the upload picture page where you can upload up to 8 pictures and preview them before they are uploaded live to the site.. |
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How do I Find Out How My Auction Ended? |
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Auction results are available with the "My Bid" section. Members can login by clicking on the login here button that is visible on all pages within Bid4mycar. |
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What if I'm caught breaking the Rules? |
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To keep Bid4mycar as clutter free to allow genuine sellers a clean and efficient marketplace in which to trade, we ask all sellers to not break our posting rules.
If any of your listed car(s) cross this boundary, ALL your auctions will be deleted without notice and your account placed on hold. When you try and login while your account is on hold you will find you are locked out. To remove this ban, please email us using our contact form from the contact us page stating the car(s) you posted to create this ban and that you will not post such items any more. Please do not email us asking us what you did wrong, a simple apology will re-open your account almost immediately whereas a long winded email conversation will waste ours and your time.
If you state you will refrain from posting stolen cars and are caught a second time, the same will happen.
If you are caught a third time your account will be locked on a permanent basis. It is up to you to read the posting rules and abide by them, users are told about the posting rules when they start an auction. "I didn't realize" won't be a valid excuse!
Continuous negative points will also see your account placed on hold. Always make sure your first pioints is positive otherwise your account could be investigated.
Holders of multiple accounts will also be placed on hold. Suspected bidders on their own auctions (shilling) will see their accounts placed on hold. Users with incomplete address details will be placed on hold. |
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| 3. |
Bidding On Auctions |
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How do I find a car to bid on and then make a bid? |
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Your can search for car using the car finder box on the right of home page and top on every page. Also you can use the select your dream car option from the front page of bid4mycar. You will also see new listed cars on the front page everyday. |
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Can I reduce or retract my bid once it has been placed? |
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Bid4mycar works on a basis of trust between members. If you place a bid, there is no mechanical way to retract your bid. If you finish as the highest bidder and do not wish to continue with the transaction, please notify the seller straight away so that they can in turn contact any under bidders who may still be interested in the purchase of the item. |
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What happens if the reserve price isn't met? |
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If an auction ends and the reserve price has not been met, both the seller and the high bidder are released from any further obligation to complete the transaction. The buyer must know that if they did not meet the reserve price, then as stated, the seller will not be willing to sell the item. |
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How do I find out how my auction ended? |
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You will be emailed within 15 minutes of the auction closing time. Auction results are also available in the My Bid Auction Option under you account. Login by clicking on the login here button is visible on all pages within Bid4mycar. |
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What do all the icons mean? |
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Standard User |
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Bronze User |
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Silver User |
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Gold User |
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| 4. |
After the Auction Closes |
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What do I do after the auction has finished? |
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Bid4mycar acts as the venue for sellers to conduct auctions and for bidders to bid on sellers' auctions. Bid4mycar is not involved in the actual monetary transaction between buyers and sellers. We give you the facility to manage the after auction transaction via your My Bid Auction. When the time on the auction runs out, the seller and highest bidder will be automatically sent an email with the details on the results of the auction. The details of the auction will also be listed within My Bid. Contact details for the seller will be sent to the highest bidder and vice versa for the highest bidder. It is then up to you to contact each other and arrange delivery and payment for the item. If you do not hear from your counterparty immediately please be patient, there is in all likelihood legitimate reason whey they have not responded.
Once payment terms and method have been agreed between buyer and sellers, it is advisable for the buyer to pay promptly. The buyer that pay on time is most likely to receive a positive points
Bid4mycar recommend Paypal for all your online auction payments, they offer instant and escrow transactions for increased security. After the payment and delivery have taken place, please leave feedback for each other to give other users an insight into the reliability and overall quality of each other. For more information please visit our Feedback FAQ section. Go to your "My Feedback section of your own member’s area to leave the counterparty feedback. |
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| 5. |
Fees and Charges |
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What payments do you accept? |
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We accept Visa, Switch, Delta, Mastercard, and Visa Electron. |
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| 6. |
Feedback, Points System, and Profiles |
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What is feedback? |
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If you have enjoyed our services you can leave a feedback for us through the feedback section. |
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When do I leave feedback? |
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You can leave a feedback for us at any time. We will get back to you within 48 hours if you have told us to. |
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How do I give another user a point? |
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To rate a user in who you are involve in a transaction, you can do so by going to the ‘rate the user’ link after you win the auction. Sellers and buyers can leave a point for each other based on their satisfaction of the transaction. You can only rate a seller if you won a bid, and the seller can also rate the buyer in return. The points system starts from -5 to +5, so a user can end up with a negative point. |
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| 7. |
Fraud Prevention and Resolution |
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Online Security - How do I know that an email is really from Bid4mycar? |
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The biggest form of online auction fraud is when a seller takes payment and then fails to deliver the promised item or the item is delivered but does not match the item description registration page and enter your details. |
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Card information? |
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The buyer or seller is convinced by the counterparty that they, the counterparty, can be trusted - This is how 100% of all online auction Frauds or Scams operate |
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Securing Your Account and Reporting Account Theft? |
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In our experience, anyone that you have not dealt with before or who does not have a significant amount of positive points has the potential to be a fraudster. |
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Why do they do it? |
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In all walks of life we have a certain element of the community that given the opportunity, will take advantage of other more trusting members. An online auction gives this type of individual the opportunity to pretend to be someone he or she is not because you cannot see them |
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Most common online auction Fraud scams and ways to spot them |
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- Wire Transfers overseas (especially Western Union) - seller insists that you pay by wire transfer and your payment is safe because money will not be released without a password or ID code. This is not true! If they insist on a wire transfer it is almost certainly a Scam!
- Will only provide you with a mobile, pager or voice messaging system.
- Landline number is always engaged or 'please leave a message'.
- Hotmail account or another third-party email address.
- High priced auctioned item from a member with zero feedback.
- Offers to complete the sale before the auction has finished - contact telephone number or email in the text of the auction.
- Makes an excuse why they cannot use the Pay pal cash, and bank draft Payment facilities, becuase they don’t want to the payment to be traced to them
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How can I stop this happening to me? |
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The best ways to be sure about your transaction are: |
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- Use only Pay pal or debit or credit card payment methods for all Payments. Only pay by cash if you are sure you will not be putting yourself in any danger.
- Pick up and pay for the goods in person.
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Online Security - How do I know that an email is really from Bid4mycar? |
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If you receive an email that appears to be from Bid4mycar that requests sensitive personal information, be cautious. The email may be a "spoof" or "phishing" email. The people who send these fake emails hope that unsuspecting recipients will reply or click on a link contained in the email and then provide sensitive personal information such as passwords, your Mother's Maiden name, date or birth and debit and credit card information etc.
If you have any suspicions that you maybe the subject of a 'spoof' or 'phishing' email do not click on any link in the email. The purpose of spoof email is to lead you to a Web site and attempt to collect personal information and commit identity theft or other crimes. Please contact support via the helpdesk section immediately.
Spoof emails often include the use of the Bid4mycar logo and an Bid4mycar address in the "From" line (for example, "From: donotreply@bid4mycar.net") The email may mimic common Bid4mycar emails, such as notifications of problems with your account, Ask Seller a Question emails or offers to become an Bid4myucar member. |
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Card information |
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Secure debit and credit card encryption.
- All debit and credit cards information entered is sent via secure encryption to our merchant providers.
- Bid4mycar does not keep or hold your card information on file. This is for additional and added security.
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Securing Your Account and Reporting Account Theft |
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If you suspect that an unauthorized party has accessed or has attempted to access your Bid4mycar account, take the following actions:
- First, check with family members and others who may use your account to verify that they did not make any changes.
- Secondly, if no family members or associates have changed your Bid4mycar information please contact Bid4mycar support immediately with all relevant information.
- Note: Sensitive debit and credit card information submitted to Bid4mycar is not stored at or on Bid4mycar servers and cannot be accessed through your Bid4mycar account. The most common way for a Bid4mycar account to be compromised is by replying to a 'spoof' or 'phishing' email designed to access members' passwords and other sensitive information. You should take steps to protect your identity if you provided information to a spoof Web site or replied to a spoofed email. This includes contacting Bid4mycar support through necessary channels. If you have given out sensitive information such as card or bank details you need to contact your card/bank provider immediately.
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| 8. |
Bid4mycar Affiliate Program |
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What's the Bid4mycar Affiliates? |
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This allows us to offer our users great deals and products from great companies in the UK. You can get cheap deal ranging from car insurance, home insurance car credit and credit cards and loans. Some of our affiliates are Natwest and the Post Office, which offer great insurance deals. Click on our affiliates link to find out more. |
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| Open A Support Ticket |
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| Due to the enormous workload and time gaps involved with dealing with email support, please be warned that if your request is for a query that is already covered within our FAQ pages or Community Forums your ticket will be placed to the back of the queue to allow us to tend to customers that have problems that cannot be sorted out via our FAQ pages. |
| If you have read the above warning and still feel you require help click here to open a support ticket. |
| Lost your login details? Click here to visit our reminder page. |
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